Housekeeping Manager Role

Housekeeping Manager – Premium Experiences Whistler
Location: Whistler, BC
Type: Full-Time (salary) or Hourly (flexible)
Compensation: $55,000–$60,000 annually or $35/hour, depending on experience
Start Date: Immediate
Eligibility: Must be legally entitled to work in Canada and hold a valid driver’s license 

Staff Housing: Junior suite available for $2,000/month, including utilities – ideal for a single professional or couple in this management role.

About Us

Premium Whistler is a boutique vacation rental agency specializing in luxury properties and five-star guest experiences. We pride ourselves on high standards, personalized service, and a supportive, team-oriented culture.

Role Overview

We’re looking for a hands-on Housekeeping Manager with a keen eye for detail and an appreciation for interior design. You’ll manage our in-house cleaning team and ensure our collection of luxury homes is consistently immaculate and beautifully presented.

This role combines operations, quality control, and people leadership. You’ll report directly to the Operations Director and collaborate closely with our sales agents, property owners, and concierge team to deliver exceptional guest experiences.

Key Responsibilities

Team Management

• Recruit, hire, train, and motivate housekeeping staff 
• Schedule and manage shifts using Connecteam 
• Lead by example by assisting with cleans as needed 
• Monitor hours and productivity, ensuring efficiency and high morale 
• Maintain and update checklists, forms, and training materials 
• Manage cleaning supply inventory, ordering, and storage organization 
• Coordinate offsite linen and laundry services (Errandly) 
• Deliver cleaning supplies and linens to properties as required

Property Oversight

• Conduct pre-arrival and post-departure inspections 
• Perform regular walk-throughs for ongoing quality assurance 
• Manage linen and laundry inventory, including drop-offs and pick-ups 
• Support onboarding of new properties (supplies, linens, setup, standards) 
• Ensure all homes meet Premium Whistler’s 5-star cleanliness and presentation standards 
• Assist with staging homes for photoshoots and special guest arrivals

Administrative & Coordination Duties

• Prepare and review monthly owner invoices for cleans 
• Assist with maintenance scheduling and supply drop-offs 
• Track and log inspections, inventories, and checklists 
• Ensure guest binders are up to date (house rules, A/V instructions, contacts, etc.) 
• Attend weekly team meetings and contribute to continuous improvement 
• Drive the company cleaning van as needed (must be comfortable and insurable for driving)

Ideal Candidate

• Previous housekeeping experience required; supervisory or management experience strongly preferred 
• Exceptionally detail-oriented with a passion for cleanliness, organization, and presentation 
• Professional, polished communication skills (written and verbal) 
• Comfortable in a fast-paced, high-expectation hospitality environment 
• Tech-savvy and confident using apps and cloud tools (e.g., Connecteam, Google Drive, Sheets, Docs) 
• Proactive, dependable, and calm under pressure 
• A collaborative team player who’s willing to roll up their sleeves and adapt as needed

Compensation & Perks

• Compensation:

• • • Salary: $55,000–$60,000/year (depending on experience), or 
    • Hourly: $35/hour (depending on experience and schedule structure)

• Staff Housing:

• • • Junior suite available for $2,000/month, including utilities 
    • Suitable for a single occupant or couple in this management role

• Hours:

• • • Flexible and seasonal; typically 20–40+ hours/week depending on occupancy and time of year
    • Winter and Summer are our busy seasons – expect to work full-time!
    • Spring and Fall hours are reduced with minimum vacation rentals – we slow down and focus on resetting the properties for the next season.

• Overtime:

• • • Paid for hours worked over 40 per week

• Vacation & Statutory Pay:

• • • 4% vacation/statutory pay on every paycheque

• Payroll:

• • • Bi-weekly, integrated with Connecteam scheduling system

• Benefits (for full-time):

• • • Eligible to join our group benefits plan with a 50/50 premium share after a 3‑month probation period

• Extras:

• • Team events, FAM (familiarization) tours of properties, and a supportive work environment

How to Apply

If you take pride in immaculate homes, enjoy leading a team, and want to grow with a boutique company in Whistler, we’d love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and availability to careers@premiumexperiences.com
Only candidates selected for an interview will be contacted.