Q. What time is check in and check out?

CHECK-IN  4:00 pm CHECK-OUT 10:00 AM.  We generally ask that you adhere to these times. If we can accomidate a late rental we will.

Q: How do we get keys when we arrive at our property?

A Premium Experiences Representative will greet you for arrival at your rental property. You will be provided with keys or access codes and given a tour of the residence to familiarize you with the residence’s amenities and systems.

Q. What supplies are provided?

All rental chalets are fully outfitted with kitchenware and cookware. Paper products including paper towels and toilet paper are also provided by housekeeping. All of our homes have wireless internet, cable and or satellite television and bedding.

Q. Do you offer pet-friendly chalets?

Some of our properties do allow pets but not all. Pets will be approved on a case-by-case in writing with your Premium Experiences Representative in writing prior to your arrival. An additional pet deposit may be required.

Q. Can we check-in early/check-out late?

Our normal check-in times are at 4pm and departure times are at 10am, however we do offer flexibility when available. Please check with yourPremium Experiences Representative for any special needs and requests prior to your trip.