Housekeeping Manager
Full-time Salary Position | Whistler, BCHousekeeping Manager Role
Requirements: Must legally be able to work in Canada, and have a valid driver’s license
Previous housekeeping experience required and the ideal candidate hopefully a bit OCD about cleaning with a love of interior design! Must have excellent communication skills and a high level of professionalism in a sometimes fast-paced environment. Previous experience in managing staff and schedules is an asset.
Job Description:
As part of a small team in our boutique vacation rental agency, the Premium Experiences Housekeeping Manager will benefit from the flexibility of partially working from home (or on the mountain) when they are not keeping our collection of luxury homes sparking clean.
Reporting to the Operations Director, the Housekeeping Manager will play a multi-faceted role in supporting the day-to-day business of Premium Whistler, our sales agents, cleaning team and property owners.
While hours are flexible and expected to fluctuate throughout the year, it is expected that during the peak summer, winter and holiday season, that the Housekeeping Manager will be expected to provide in-person support to our owners and sales team so that the company can best manage the guest experience of our clients, with the goal of providing a 5-star holiday experience in our collection of luxury Whistler properties
There will be a considerable amount of in-person training required at the beginning of hire in order to become familiar with the company systems, collection of properties and for the Housekeeping Manager to be comfortable with our cleaning standards and confident in their role.
Accountabilities
- An expectation to become deeply familiar with our exclusive homes.
- Ensure our collection of properties are presented and maintained at a 5-star level.
- Deliver personalized professionalism in all dealings with Clients, Home Owners, Suppliers and Colleagues.
Housekeeping Manager Responsibilities
- Manage the Premium Experiences Cleaning Team;
- Recruit, hire, and train new housekeepers
- Ensure our high quality housekeeping standards are maintained
- Schedule housekeeping shifts on our easy Connecteam App.
- Lead by example and clean homes with the housekeeping team when needed
- Manage/Update forms, checklists for the PE Cleaning Team as needed
- Ensure supplies for the cleaning team are stocked and the storage unit is organized.
- Ensure housekeeping hours are monitored and kept efficient.
- Be present and check in on cleans as needed to make sure everything is on track.
- Motivate and incentivise the housekeeping team
- Assist in:
- Pre-arrival inspections of each property, to ensure exceptional presentation, housekeeping and cleanliness standards, and that all home amenities are in working order for guest and owner arrivals
- Post-departure inspections for damage and missing items, and to prepare homes for a period of vacancy
- Chalet Care inspections on vacant properties, including internal and external walk-throughs to report on the home’s overall condition (Eg: leaks, pest activity, landscaping, snow build-up and overall function of amenities)
- Ensure linens and laundry for each property are organized and inventory up to date
- Drop off and pick up linens, robes at laundry facilities
- Create Monthly Owner Clean Invoices
- Assist with the onboarding of new properties and the auditing of the home to ensure that all required supplies, linens are in place for rentals.
- Support the team by ensuring that our rental homes meet Premium Experiences set of quality standards through; regular home inspections, ensuring that chalet binders include accurate and relevant rental information (A/V instructions, house rules, ski/in-out instructions, contact sheets, etc).
- Assist in property management when required by scheduling maintenance services, accepting deliveries to homes, scheduling cleaning, dropping off supplies and tracking inventory in each home.
- Assist in the set up and styling of homes for professional photoshoots.
- Sourcing and setup of decor items if required
- Use of the company cleaning van to move supplies and cleaners, support the team as needed.
Other Duties
- Responsible for the company cleaning van
- Attend weekly scheduled company meetings
- Be a positive contributor to the success and morale of the team
- Other duties as required – we are a flexible team who work together to support one another – no two days will be the same!
Compensation & Benefits
Competitive Hourly Wage or Full-time Salary ($55-60K per annum) to be negotiated based on experience. While the hours are flexible, a minimum of 20-40 cleaning hours per week is expected.
Overtime applies to hours worked over 40 hours per week. Stat and vacation pay.
Hours will be logged through our “Connecteam” scheduling app, and payroll is processed on a bi-weekly basis on the 1st and 15th of each month. Group Benefits are provided to full-time employees, with a 50/50 company match for all single coverage, after 3 months probation.
Fun team outings and FAM Tours!
WORKING FOR PREMIUM WHISTLER
Office
Premium Experiences Inc.
8129 Cedar Spring Rd
Whistler, BC
V8E 0G2
Contact Us
- careers@premiumexperiences.com
(604) 932-4088
1-800-804-0528