The role of a Chalet Host is to oversee the running of the household in our VIP-catered chalets and the gatekeeper to communicate guest requests to our Concierge team. Your job will include some light housekeeping duties, serving, as well as ensuring the guests are well cared for throughout their stay. You will work alongside the private chef who is responsible for running the chalet kitchen to provide smooth and well-presented meal service. 

You never get a second chance to make an impression so it is imperative that we put our best foot forward and leave the guests with a positive lasting impression. As a team, we will create a warm and friendly atmosphere so the guests can enjoy a world-class 5-star experience found at the top hotels or yachts in the world.

Fine dining serving experience is a must, as well as some light bartending skills.  The ideal candidate is warm and friendly with a keen eye for detail, resourceful and problem-solving nature, and an understanding that discretion is paramount when dealing with this level of guest.

Responsibilities:

As a guideline your role will include the following duties:

General:

• Ensuring a warm welcome to our guests on arrival and introducing them to their accommodations
• General hosting of the guests in the chalet, ensuring that at all times they are comfortable and have all their requirements met
• Ensuring that the chalet is presented at a very high standard
• Daily tidying of all areas of the house including bathrooms, bedrooms, communal areas including laundry and ski room
• Assisting the housekeeping staff with any in-house laundry that needs to be completed on a daily basis

Morning Duties:

• Assisting chef in any breakfast duties: freshwater, coffee cups, hot water and juices should be prepared for guests upon waking up
• Setting table for breakfast, serving warm beverages and breakfast
• Unloading the dishwasher and putting dishes away
• Cleaning the coffee machine regularly 
• Liaising with management, housekeeping staff and co-workers to discuss any changing guest requirements for the day
• Assist guests with ski equipment and ensure they have everything they need for the day
• Stocking face cloths in hand warmer every day. At the end of each shift, it should be turned off
• Fresh towels for the hot tub, pool, and gym areas should be laundered and returned for guest use
• Gym is stocked with fresh water each day
• Keeping an eye on inventory stock and writing a list of anything required for the team to restock

Evening Hosting:

• • Serving afternoon snacks and beverages for aprés
  • Preparing the dining table for dinner service, and assisting the chef in the kitchen, if required
  • Serving at the table at all meals and clearing plates when meals are finished
  • Assisting chef with kitchen clean-up duties including clearing of tables, loading dishwasher, putting dishes away, wiping counters and table, sweeping and washing floors, cleaning chairs and using spot cleaner if required, and removal of kitchen garbage.
  • Turning down rooms at the end of the evening;, setting mood lighting, and music if requested.
  • Ensuring the hot tub cover is on and wet towels are put in the wash 
  • Laundering any napkins leftover and folding them for morning dining. Ironing any tablecloths or linens for the following day
  • Before leaving ensure that guests have everything they need. Remember to lock doors and make certain you have completed all required duties
  • Daily download to the management team

Qualifications

• Fine Dining Experience or equivalent required
• Must be able to legally work in Canada
• Reliable transportation to and from the chalet in winter is a must
• Depending on the client, a background check may be required

Office

Premium Experiences Inc.
8129 Cedar Spring Rd
Whistler, BC
V8E 0G2

Contact Us

• careers@premiumexperiences.com
  (604) 932-4088
  1-800-804-0528