Privacy Policy

Last Updated: May 7, 2026

1. Introduction

Welcome to Premium Experiences Whistler (“Premium Experiences Whistler,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information entrusted to us when you visit our website, make a reservation, engage in property management services, or use our concierge offerings.

This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), and applicable international standards including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where relevant. By using our website or services, you agree to the terms in this Privacy Policy.

2. Who We Are

Premium Experiences Whistler
8129 Cedar Springs Rd
Whistler, BC, Canada
Email: info@premiumwhistler.com
Website: https://www.premiumwhistler.com

We specialize in luxury vacation rentals, property management, and concierge services in Whistler, British Columbia.

3. Scope of This Policy

This Privacy Policy applies to:

Guests booking accommodation through our website or services
Individuals using our concierge services
Property owners who engage us for property management
Visitors browsing our website
Individuals receiving marketing communications

This policy covers personal information collected online and offline, through our website, email communications, phone interactions, and third-party booking partnerships.

4. Information We Collect

We collect only the personal information necessary to provide our services, comply with legal requirements, and enhance guest and owner experiences.

4.1 Information You Provide Directly

Contact details: name, email, phone number, mailing address
Booking details: travel dates, group information, preferences, special requests
Payment details: processed securely by third-party payment processors (we do not store full payment information)
Concierge preferences: activity requests, dietary requirements, transportation needs
Property owner details: financial information for payouts, property documentation, agreements
Communications: inquiries, feedback, service requests

4.2 Information Collected Automatically

IP address, browser type, device type
Website usage data, pages visited, referring links
Cookie identifiers and similar technologies (see Section 8)

4.3 Information from Third Parties

Booking platforms and travel agencies
Marketing service providers
Property listing platforms
Analytics and measurement tools

5. How We Use Personal Information

Bookings & Guest Services

Process reservations and payments
Communicate booking confirmations and updates
Provide concierge services and personalized guest experiences

Property Management (Owners & Partners)

Administer owner agreements and payouts
Manage property performance and maintenance
Fulfill contractual and accounting obligations

Website & Improvements

Monitor site performance and user engagement
Improve guest experience and optimize content

Marketing (with consent where required)

Send promotions, newsletters, and updates
Notify you of new services or offers
You may unsubscribe at any time

Legal & Compliance

Meet tax, regulatory, and law enforcement obligations
Prevent fraud and ensure the security of our services

6. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area, we process personal data under the following legal bases:

Contractual necessity – to provide services you request
Consent – for marketing and optional services
Legitimate interests – to improve our services and protect our business
Legal obligation – to meet regulatory requirements

We do not sell or rent your personal information.

We may share information with trusted third parties only as necessary to deliver our services, including:

Service providers (e.g., booking platforms, payment processors, IT/hosting, communications tools)
Concierge and activity partners (to arrange requested services)
Legal and regulatory authorities (when required by law)
Successors to our business (in case of merger, acquisition, or transfer)

All service providers are contractually obligated to protect your personal information and use it only for the specified purpose.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to personalize your experience and analyze website performance.

What We Use Cookies For

Remembering your preferences
Enhancing website functionality
Analytics and performance measurement
Marketing (only with your consent where required)

How to Control Cookies

You can change your browser settings to refuse or delete cookies. Disabling cookies may affect site functionality. If you prefer, you may also opt out of certain analytics or advertising cookies where offered via on-site banners or your browser controls.

9. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill our legal and regulatory obligations, and resolve disputes. When data is no longer required, it is securely deleted or anonymized.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, loss, or disclosure. Access to personal information is limited to personnel and service providers who need it to perform their duties.

11. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your information
Withdraw consent for marketing communications
Object to or restrict processing
Request a copy of your data in a portable format

To exercise your rights, email us at info@premiumwhistler.com. We may request information to verify your identity where permitted or required by law.

12. International Data Transfers

Your information may be processed in countries outside of Canada. Where applicable, we implement appropriate safeguards to protect your data, such as contractual protections and assessments of the recipient’s privacy practices.

13. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after any change signifies acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Premium Experiences Whistler
8129 Cedar Springs Rd
Whistler, BC, Canada
Email: info@premiumwhistler.com